Zoom Video Communications (Zoom) acquires Five9, a fast-growing provider of intelligent cloud contact center tools to improve customer experience in a more ‘hybrid world.’ A look at the ‘what’ and ‘why.’ Ongoing automation, digitization, and digital transformation initiatives across business, society, and work call for digital customer engagement possibilities that...
Savant Systems, a Massachusetts-based player in the 'premium' smart home automation and control space, acquires GE Lighting. The financial details of the transaction are not disclosed. GE is going through a profound business transformation with an ever-increasing focus on industrial markets. The company's industrial transformation business focus is broadly known....
Cyber resilience has become imperative for digital transformation. It is even more so for organizations providing critical services and leveraging advanced technologies in the digitization and digitalization of critical infrastructure. Whether your organization is active in industrial transformation (Industry 4.0) or relies heavily on digital ecosystems to innovate and meet...