Contact center

The shift from voice to digital interactions - Dimension Data Global Contact Centre Benchmarking Report 2015
Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data. In this interview Paul weighs in on why and how contact centers need to catch up with the digital reality – or die. Since the company was founded in 1983 in South Africa, Dimension Data has rapidly become...
Genesys CEO Paul Segre at GForce 15 - via Twitter
With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center being  in transformation from the organizational and functional viewpoint amid fast changing technologies and customer expectations, the vendor landscape is changing too. As there is no single solution that can tailor...
digital-contact-center-concept
At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves little room for interpretation: 'Go Digital or Die!'. It's a message that could apply to many...

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