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i-SCOOP – latest articles

Customer engagement: Zoom acquires Five9 – the what and why

Zoom Video Communications (Zoom) acquires Five9, a fast-growing provider of intelligent cloud contact center tools to improve customer experience in a more 'hybrid world.' A look at the 'what' and 'why.' Ongoing automation, digitization, and digital transformation initiatives across business,...

The future of work – work and technology 2021 and beyond

Digital transformation (DX) and the so-called fourth industrial revolution (also called Industry 4.0) inevitably change the future of work, requiring a work transformation for an increasingly digital economy and work environment. The future of work has been one of the...

Public cloud spending 2021-2022: cloud as the glue

Worldwide public cloud end-user spending is expected to reach $332.3 billion in 2021 and over $397,4 billion in 2022. The fact that emerging technologies, such as edge computing and virtualization, enter the mainstream is an additional and increasingly important...

Digital factory skills: the lack of connected factory workers

Over a decade after the official launch of the Industry 4.0 vision and its reference architecture models, there's an increase in the number of 'reality checks': what have we achieved and what is holding us back? This article looks...
Modern physical workplace Photo by LYCS Architecture on Unsplash

Hybrid working and the physical workplace environment

The future of work is here, and it's predominantly about hybrid work, impacting the physical workplace environment. That's at least the consensus for numerous types of jobs. Several messages and forecasts keep getting repeated since the COVID-19 pandemic started and...

Edge spending 2021-2024: expenditure, drivers, and industries

As we enter the so-called era of distributed intelligence, worldwide spending on edge computing is expected to reach a total of $250 Billion in 2024. An overview and additional information. According to a Spending Guide by IDC (International Data Corporation),...