- J-P De Clerck
Although the concept of digital twins isn’t new and exists since before the term digital twin was coined at the start of this Millennium,…
Although the concept of digital twins isn’t new and exists since before the term digital twin was coined at the start of this Millennium,…
Software AG, since 2017 the new owner of Cumulocity, announced a new version of the leading IoT platform which has been integrated in the…
At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data’s…
The end of a year and – amazing coincidence – the beginning of a new year for many is a time to look back…
In many countries the adoption of electronic health record (EHR) systems and digitization processes in the healthcare industry, has been slowed down by security…
Forrester has been working on a content marketing maturity assessment model and recently announced the results (read more about the value of content marketing…
As the godfathers of usability and user experience always emphasized you need to offer “visitors” (a.k.a. people with an intent and task at hand)…
Ten dimensions that shape an organization’s business agility. Forrester analyst Craig Le Clair has been working on the many dimensions of business agility from…
It’s a fact: for the first time ever, smartphone sales have outgrown feature phone sales, bringing the mobile and mobility first reality closer and…
Businesses that don’t use social media for marketing or customer service reasons now will miss out on business and, worse, actually lose business. Social…
In this interview, Mario Marlisa, Channel Relations EMEA at Return Path, shares his views on the email deliverability matter. In case you don’t know…
In its latest ESP (Email Service Provider) report, Forrester Research states there is a renewed focus on email marketing. However, email marketing is also…
