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Linkfluence acquires scoop.it
French social data intelligence company Linkfluence has raised 18 million euros and is expanding its operations with the acquisition of content curation pioneer Scoop.it. While...
Where contact centers are missing the mark with customer care - Ovum
Contact centers are facing numerous challenges as customers become more expecting, display channel-agnostic behavior and use an increasing number of unstructured communication channels and...
In his latest book, "Your Brand: The Next Media Company", Michael Brito, among others looks at the social dimension of content and social content...