- J-P De Clerck
Zoom Video Communications (Zoom) acquires Five9, a fast-growing provider of intelligent cloud contact center tools to improve customer experience in a more ‘hybrid world.’…
Zoom Video Communications (Zoom) acquires Five9, a fast-growing provider of intelligent cloud contact center tools to improve customer experience in a more ‘hybrid world.’…
Customer-centricity: what is it and what does it even mean to be customer-centric? “Becoming more customer-centric.” Just like “enhancing the customer experience,” it comes…
Trust in major institutions, media, business, CEOs, government and social (to name a few) has sunk to an all-time low since Edelman started publishing…
Providing good customer self-service possibilities is a must. We have all the possibilities to enable it, customers want it and with smart technologies we…
If you’ve been around marketing for a while and especially if you have been around online marketing for some time, you have likely heard…
Sitting here waiting for my younger daughter to be judged in a History Day competition, I found myself thinking about the value of history.…
