- J-P De Clerck
For many (really many) years now we’ve been talking about the disconnect with the customer. And the need to reconnect with the customer as…
For many (really many) years now we’ve been talking about the disconnect with the customer. And the need to reconnect with the customer as…
Creating business value increasingly equals creating customer value. Customer-centricity isn’t a goal anymore, it’s the basis. And usefulness is key to achieve it: remember…
The contact center and customer service department as key value creators in a changing economy. The role of contact centers (for service) and customer…
In research and a white paper, conducted by information management professionals organization AIIM, the organization looks at what’s the main focus of customer-centric businesses…
“Never before in the history of business and marketing has customer service been as front and center as it is today”. That’s how Joseph…
Last week I sat down with Joseph Jaffe at the Deep-C event, organized by MSN Belgium. A conversation with Jaffe, author of “Life After…
