Leadership

CIO in digital transformation
To say that CIOs didn't understand the business in the past would be a big exaggeration. However, we can't ignore that many CIOs weren't involved in the business enough and looked too much at their role in “making things run”. As digital transformation became essential and each business really became...
There is ample research on the reasons why digital transformation initiatives fail. We'll mention one piece of research below. However, based upon experience and many discussions over the past few years, here is a key reason why transformation fails: a lack of communication and involvement of people who matter far...
Customer disconnect
For many (really many) years now we've been talking about the disconnect with the customer. And the need to reconnect with the customer as the effects of a perfect storm - that's been in the make for decades - started being felt. The disconnect between what we believe as businesses...