- J-P De Clerck
As mentioned in our blockchain and distributed ledger technology overview for business, end September 2017 Juniper Research announced that according to a survey IBM…
Articles on the financial services industry: business banking, consumer/retail banking, insurance, fintech and more. Finance in (digital) transformation.
As mentioned in our blockchain and distributed ledger technology overview for business, end September 2017 Juniper Research announced that according to a survey IBM…
Mobile and digital banking remains high on the agenda of retail banks as automation continues to increase and specific, often lower-value, processes and activities…
In the 2016 World Retail Banking Report, Capgemini and Efma, offered an overview of the drivers and evolutions regarding FinTech. Among the key takeaways…
Digital banking and mobile banking are mainstream, yet research shows that not all is well from the consumer perspective. What do customers expect from…
The discussion about the future of retail banking and banks in general is gaining momentum. In an article on The Guardian (The Observer) website,…
Changing regulations, economic pressure, high customer expectations, digital evolutions, fintech disruptions and a constantly growing unstructured data deluge present the global financial services industry…
Insurance companies struggle with the rapid pace of change within an increasingly demanding and digital market and customer context. Digital technologies and innovations, the…
A leaky bucket is not just a computer algorithm or a bucket with holes in it. The concept of leaky buckets is also known…
The claims process is a key part of the relational and customer experience of Property & Casualty insurance company customers. Yet, at the same…
With a clear focus on the customer experience and new – digital – ways of doing marketing, retail banks have made a significant shift…
Retail banks have several digital transformation challenges to tackle. The core mission of the retail bank is increasingly about creating the customer-oriented conditions for…
Recently, I had the pleasure to talk with marketing executives at some financial institutions and retail banks in mainland Europe. You might not immediately…
