- J-P De Clerck
A manager at my first job used to say that management is about getting things done. You have heard variations on the same theme…
A manager at my first job used to say that management is about getting things done. You have heard variations on the same theme…
SDL, touting itself as the leader in global customer experience solutions for quite some time now, feels it’s time for a global customer experience…
It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if…
On April 30th and May 1st, London hosted the second edition of the Social Customer Service Summit. Mission: exploring the convergence of social and…
The opening keynote in the Customer Service Excellence Arena at London’s 2014 Customer Contact Expo was titled” SuperAgent 2020: The future of the contact…
The main de facto area of social business today is social collaboration, sometimes as an enterprise-wide initiative within an enterprise collaboration and unfified communications…
I’ve just been reading an excellent whitepaper, providing new views on customer service, authored by Dr. Nicola J. Millard, Customer Experience Futurologist with BT.…
