- J-P De Clerck
Low power wide area wireless IoT network standard LoRaWAN is about to get a boost in the UK. The collaboration between Digital Catapult and…
Low power wide area wireless IoT network standard LoRaWAN is about to get a boost in the UK. The collaboration between Digital Catapult and…
It takes a lot to really deserve the name smart city. In fact, there aren’t any true smart cities yet. What we do have…
Digital banking and mobile banking are mainstream, yet research shows that not all is well from the consumer perspective. What do customers expect from…
The impact of the increasing digital expectations and behavior of workers in the age of digital business is inevitably is felt on the level…
For many (really many) years now we’ve been talking about the disconnect with the customer. And the need to reconnect with the customer as…
The opening keynote in the Customer Service Excellence Arena at London’s 2014 Customer Contact Expo was titled” SuperAgent 2020: The future of the contact…
The London 2012 Olympics are over but more data are popping up, showing the social and digital dimension of the Games. Several media and…
A totally disconnected chaos. That’s pretty much what the customer service looks like in many major European companies. According to research by BT, conducted…
