- J-P De Clerck
On November 8, you can attend an exclusive edition of “The 5th Table on Health Tech” in Antwerp. The topic: “Contributing to Global Health:…
Interviews with digital business, digital marketing, customer experience and transformation change agents.
On November 8, you can attend an exclusive edition of “The 5th Table on Health Tech” in Antwerp. The topic: “Contributing to Global Health:…
Bruce Daisley formerly ran Twitter’s business in the EMEA region and led the UK for YouTube. He is now a writer/consultant on better working.…
Wouter De Ploey is the CEO of hospital network ZNA in the Belgian region of Antwerp. The network consists of 9 sites, employing 6,000…
Interview with Orla Cafferty of Dublin-based Datascan Document Services on the strategic journey from document management services and document capture services to high-value BPO…
Buying behavior has changed. Marketing has changed. Sales has changed. Customer-centricity is revisited as customers continue to change and increasingly feel overwhelmed. However, has…
Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data. In this interview Paul weighs in on why and how contact centers need…
Matthew – Matt – Dixon is Group Leader, Financial Services and Customer Contact Practices at CEB (Corporate Executive Board). If that doesn’t ring a…
The Enterprise Content Management (ECM) market is disrupted and evolving from its repository and systems of record heritage to a component of a broader…
On April 30th and May 1st, London hosted the second edition of the Social Customer Service Summit. Mission: exploring the convergence of social and…
Filip Callewaert is the information manager at the Port of Antwerp Authority. He was a speaker at the AIIM Conference 2015 in the US…
Creating business value increasingly equals creating customer value. Customer-centricity isn’t a goal anymore, it’s the basis. And usefulness is key to achieve it: remember…
One of the crucial aspects of information management is information governance. Robin Woolen, also known as the name of his information governance consulting practice,…
