- J-P De Clerck
“Never before in the history of business and marketing has customer service been as front and center as it is today”. That’s how Joseph…
“Never before in the history of business and marketing has customer service been as front and center as it is today”. That’s how Joseph…
According to the 2014 Chief Customer Officer study by the CCO Council, 22% of Fortune 100 companies has a Chief Customer Officer on board.…
Today we are using all possible channels to provide customer service to our customers. People increasingly demand 24/24 and 7/7. I don’t mind adding…
A Corizon poll investigated which communication channels British consumers prefer and those that contact centers offer. The resulting research has revealed demographic preferences for…
We all have been there: we have an appointment with a service provider or a representative from a company like a plumber, a delivery…
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched…
A totally disconnected chaos. That’s pretty much what the customer service looks like in many major European companies. According to research by BT, conducted…
Despite the increasing investments in CRM , many organizations keep struggling with customer relationship management and customer service in a contact center context. In…
