- J-P De Clerck
A manager at my first job used to say that management is about getting things done. You have heard variations on the same theme…
A manager at my first job used to say that management is about getting things done. You have heard variations on the same theme…
Being utterly customer-centric and putting customer (experience) first is a ‘must’ (and always should have been) and a mantra for all organizations. It’s even…
Organizations are digitally transforming and will continue to do so for many years to come. With more digital technologies being embraced and becoming mainstream…
What do businesses perceive as the main risks and challenges they face today and in the years ahead? It’s a question that matters if…
Each organization invests hours of work and numerous processes to deal with documents, data and information every single day and across multiple departments. Managing…
It’s been a few years now since we started talking about digital transformation as one of the core drivers in the evolution of organizations…
For many (really many) years now we’ve been talking about the disconnect with the customer. And the need to reconnect with the customer as…
You cannot step twice into the same river; for other waters are continually flowing in. Words from Plato – originally not in English indeed…
Business success requires ongoing optimization. Yet, in a connected economy isolated optimization efforts don’t cut it. Ubiquitous optimization requires a customer-centric approach, going beyond…
What’s the problem with predicting the future? We’re used to look at it through the lens of the past. And that’s where we get…
Insurance companies struggle with the rapid pace of change within an increasingly demanding and digital market and customer context. Digital technologies and innovations, the…
You heard it before: the consumer is increasingly in control, and marketers have a hard time catching up and reconnecting with an increasingly connected…
