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Human business

change and alignment out of confrontation
You cannot step twice into the same river; for other waters are continually flowing in. Words from Plato – originally not in English indeed...
Humanization
One of the key reasons technology implementations, digital transformation efforts, IT projects, customer service or experience optimization plans and digital business projects fail is...
9 Cs of people-centric collaboration
The empowered consumer. The empowered worker. In a previous post we looked at customer empowerment and how to turn it into action. The key...