You cannot step twice into the same river; for other waters are continually flowing in. Words from Plato – originally not in English indeed – referring to the views of Heraclitus. Views in which change is the only flux, probably better known as the only constant is change.
Change is...
One of the key reasons technology implementations, digital transformation efforts, IT projects, customer service or experience optimization plans and digital business projects fail is the lack of attention for the essential human component.
It's a phenomenon we see in virtually all areas of business. Examples include marketing automation and CRM...
The empowered consumer. The empowered worker. In a previous post we looked at customer empowerment and how to turn it into action. The key takeaway: customer involvement, direct or indirect. Time to look at the empowered worker in 9 Cs of people-centric collaboration. It will not come as a surprise...
