- J-P De Clerck
It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if…
It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if…
Contact centers are facing numerous challenges as customers become more expecting, display channel-agnostic behavior and use an increasing number of unstructured communication channels and…
The contact center and customer service department as key value creators in a changing economy. The role of contact centers (for service) and customer…
Many major brands now use Twitter as a channel for customer support. The transparency of Twitter means that you are either there, engaging and…
Social media marketing is a complement for the integrated marketing strategies of many organizations. It also has a broader place in a branding, service…
