- J-P De Clerck
With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center being in transformation from the…
With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center being in transformation from the…
At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data’s…
Content management became popular at the beginning of the new millennium. This was among others due to a specific form of content management: web…
Researchers at the Belgian University of Leuven have developed algorithms for a new generation of (enterprise) search engines and knowledge management systems. The technology…
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched…
