Tag: Forrester

Turning customer empowerment into action

Customers are more "empowered". How to turn customer empowerment into action. Consumers dispose of more ways to inform themselves, interact and buy when, where and how they want. You don’t really need studies to notice...
Smartphone sales by operating system – source Gartner

Smartphone sales beat feature phone sales for the first time ever

It's a fact: for the first time ever, smartphone sales have outgrown feature phone sales, bringing the mobile and mobility first reality closer and closer. Along with the recent predictions by Forrester on tablet...

Staggering stats proving why the time to use social media is now

Businesses that don't use social media for marketing or customer service reasons now will miss out on business and, worse, actually lose business. Social business and social media are no longer an option. It’s...

Recent