Tag: Forrester

digital-contact-center-concept

Go digital or die – the challenge for contact centers

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...
Happy New Year 2015 from i-SCOOP

2015: people-centric wishes, predictions and top lists

The end of a year and - amazing coincidence - the beginning of a new year for many is a time to look back and feel a mix of joy, regrets, pain, gratitude and...
Healthcare data breaches – source Verizon infographic 2014 Data Breach Investigations Report – click for full infographic PDF

Healthcare: EHR and the healthcare data security challenge

In many countries the adoption of electronic health record (EHR) systems and digitization processes in the healthcare industry, has been slowed down by security and privacy challenges. Security breaches continue to remind us how...