- J-P De Clerck
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched…
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched…
Research by IDC shows that call centers are playing an increasingly strategic role in the European financial industry as they support a growing number…
A totally disconnected chaos. That’s pretty much what the customer service looks like in many major European companies. According to research by BT, conducted…
Even if companies are investing big time in CRM, for now they only see limited impact on the bottom-line. At least, that is what…
In its recently published e-business study Ghent-based research firm InSites Consulting found that the usage of email marketing and CRM in Belgium is on…
