Contact center

Genesys CEO Paul Segre at GForce 15 - via Twitter
With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center being  in transformation from the...
digital-contact-center-concept
At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's...
Matt Dixon quote CEB
Matthew - Matt - Dixon is Group Leader, Financial Services and Customer Contact Practices at CEB (Corporate Executive Board). If that doesn't ring a...