- J-P De Clerck
People these days want a personal and personalized customer service, and they want to be heard. It’s our jobs to take their input into…
People these days want a personal and personalized customer service, and they want to be heard. It’s our jobs to take their input into…
I’ve just been reading an excellent whitepaper, providing new views on customer service, authored by Dr. Nicola J. Millard, Customer Experience Futurologist with BT.…
Today we are using all possible channels to provide customer service to our customers. People increasingly demand 24/24 and 7/7. I don’t mind adding…
A Corizon poll investigated which communication channels British consumers prefer and those that contact centers offer. The resulting research has revealed demographic preferences for…
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched…
Research by IDC shows that call centers are playing an increasingly strategic role in the European financial industry as they support a growing number…
A totally disconnected chaos. That’s pretty much what the customer service looks like in many major European companies. According to research by BT, conducted…
Despite the increasing investments in CRM , many organizations keep struggling with customer relationship management and customer service in a contact center context. In…
