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Consumer concerns force marketers to adapt as techlash hits

Techlash has hit North America. The results will be felt across several online activities, and marketers must take action as the level and impact of consumer concerns is underrated, according to the 'Future of...
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Contact centers and the state of omni-channel customer service

A Corizon poll investigated which communication channels British consumers prefer and those that contact centers offer. The resulting research has revealed demographic preferences for various contact methods. The findings also raise questions about how contact...
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