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Genesys CEO Paul Segre at GForce 15 - via Twitter

Genesys tackles customer service and CX evolutions with marketplace AppFoundry

With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center beingĀ  in transformation from the organizational and functional viewpoint amid fast changing technologies and customer...
Ad Nederlof - chairman Genesys

CRM, VoIP and multimedia: call centers become integrated profit centers

Research by IDC shows that call centers are playing an increasingly strategic role in the European financial industry as they support a growing number of business functions and processes. The integration of call centers or...