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Some tasks executed by banks today that will be handled by customers tomorrow – source AT Kearney – click for PDF

Digital transformation: back-office challenges in retail banking

With a clear focus on the customer experience and new – digital - ways of doing marketing, retail banks have made a significant shift...
Engaging and collaborating with customers rank high in the reasons why new platforms are adopted - McKinsey December 2011 - source

Expectations for IT hit an all-time high: business and customer first

“The aspirations – and current expectations – for IT have never been higher.” That’s how McKinsey starts an article on its sixth annual business...
The reported benefits of using social technologies – McKinsey via MarketingCharts

McKinsey Social Technologies Survey: the social business ecosystem benefits

McKinsey Global Institute's fifth annual survey on social technologies used by businesses revealed that more companies are improving the ways they use the technologies...