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Enterprise content management – integrated social connected and multichannel – source AIIM – PDF opens

Intelligent information management: connecting content, data and customer

Content is one of the most debated and often hyped topic in marketing and business nowadays. Yet, beyond the scope of content in marketing and content in a collaboration and social business context, a...
John Mancini, AIIM

The present and future of content management

Content management is changing fast in a more customer- and business-oriented context. An overview of the trends in content management, Big Data and information management with John Mancini, leader of the AIIM global community...
Intelligent information management customer experience and digital transformation it is all related source

Intelligent information: improving the customer experience

In research and a white paper, conducted by information management professionals organization AIIM, the organization looks at what’s the main focus of customer-centric businesses right now: improving customer service and the customer experience. It's...