Interview with Orla Cafferty of Dublin-based Datascan Document Services on the strategic journey from document management services and document capture services to high-value BPO and compliance services.
Without digitization there is no digital transformation. Yet, in reality there is still a lot of digitization to do and paper is far...
Buying behavior has changed. Marketing has changed. Sales has changed. Customer-centricity is revisited as customers continue to change and increasingly feel overwhelmed. However, has sales adapted enough to overcome commercial challenges? How has the collaboration between sales and marketing evolved since the early days of CRM and Sales Force...
Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data. In this interview Paul weighs in on why and how contact centers need to catch up with the digital reality – or die.
Since the company was founded in 1983 in South Africa, Dimension Data has rapidly become...
