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CRM

Many businesses see the use of ‘multichannel customer intelligence’, also called CRM 2.0, but are not yet able to implement it. CRM 2.0 is...
Who gets blamed for late appointments?
We all have been there: we have an appointment with a service provider or a representative from a company like a plumber, a delivery...
Koen De Witte
I recently sat down with Koen de Witte, Chief Weaving Officer of Leadfabric, a one stop shop for international B2B sales and marketing professionals...