Contact center

A Corizon poll investigated which communication channels British consumers prefer and those that contact centers offer. The resulting research has revealed demographic preferences for...
Supportforce - integrated customer service
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched...
Ad Nederlof - chairman Genesys
Research by IDC shows that call centers are playing an increasingly strategic role in the European financial industry as they support a growing number...