Tag: Nicola Millard
Nicola Millard: from contact center to relationship hub
On April 30th and May 1st, London hosted the second edition of the Social Customer Service Summit. Mission: exploring the convergence of social and digital customer service. Among the keynote speakers on the first...
The future of the contact center (agent)
The opening keynote in the Customer Service Excellence Arena at London's 2014 Customer Contact Expo was titled" SuperAgent 2020: The future of the contact centre".
It was presented by Dr. Nicola Millard, Customer Experience Futurologist...
Essential real-life social collaboration lessons
The main de facto area of social business today is social collaboration, sometimes as an enterprise-wide initiative within an enterprise collaboration and unfified communications framework and sometimes in a situational context or as part...
