Tag: Nicola Millard

Human nature and technological enablement: the dilemmas of collaboration

A manager at my first job used to say that management is about getting things done. You have heard variations on the same theme such as 'management is getting work/things done by using xyz'. The...
The business impact of customer experience failure - source SDL slideshare - see below

Customer experience: a Voice Of the Customer wake-up call

SDL, touting itself as the leader in global customer experience solutions for quite some time now, feels it's time for a global customer experience (CX) wakeup call. In its latest research, appropriately called "The...
Engagor

Belgian social engagement platform Engagor gets acquired: social as part of CEM

It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if they could showcase their new social media platform. Oh, wait,...