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New algorithms for enterprise search and beyond at the University of Leuven

Researchers at the Belgian University of Leuven have developed algorithms for a new generation of (enterprise) search engines and knowledge management systems. The technology is ‘injected’ in ICMS Group, a firm that’s active in the...
Supportforce - integrated customer service

Salesforce.com goes contact center and help desk with Supportforce

In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched Supportforce.com. Most analysts were waiting for the announcement which is fully...