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Genesys CEO Paul Segre at GForce 15 - via Twitter

Genesys tackles customer service and CX evolutions with marketplace AppFoundry

With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center being  in transformation from the organizational and functional viewpoint amid fast changing technologies and customer...
digital-contact-center-concept

Go digital or die – the challenge for contact centers

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...
Gartner Web Content Management quadrant – main players in web content management Summer 2013 – full copy form

Content management in context

Content management became popular at the beginning of the new millennium. This was among others due to a specific form of content management: web content management. At the same time, the need for a...