Tag: Knowledge Management

With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center being  in transformation from the organizational and functional viewpoint amid fast changing technologies and customer...

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...

Content management became popular at the beginning of the new millennium. This was among others due to a specific form of content management: web content management. At the same time, the need for a...