Tag: Dimension Data

digital-contact-center-concept

Go digital or die – the challenge for contact centers

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...
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Contact center challenges: corporate culture

Despite the increasing investments in CRM , many organizations keep struggling with customer relationship management and customer service in a contact center context. In its latest report, ICT integrator and contact center specialist Dimension...