Tag: Dimension Data

Orange mobile IoT and cloud concept

Orange finalizes LTE-M and NB-IoT coverage in Belgium – the exception

Orange Belgium has nationwide LTE-M and NB-IoT coverage with an IoT platform and IoT starter kit for businesses by AllThingsTalk, making Belgium the exception in the Orange wireless IoT strategy. The Mobile IoT network of...
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IT, IoT, smart buildings and AI in smart workplaces – digital workplace 2018

Artificial intelligence and the digital workplace already have a pretty long history together in areas many don’t realize. And by the looks of it, the role of AI in smart workplaces is increasing with...
The shift from voice to digital interactions - Dimension Data Global Contact Centre Benchmarking Report 2015

Go digital or die: the contact center dimension with Paul Scott of Dimension Data

Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data. In this interview Paul weighs in on why and how contact centers need to catch up with the digital reality – or die....
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Go digital or die – the challenge for contact centers

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...
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Contact center challenges: corporate culture

Despite the increasing investments in CRM , many organizations keep struggling with customer relationship management and customer service in a contact center context. In its latest report, ICT integrator and contact center specialist Dimension...