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Digitalization and the human element in digital change

One of the key reasons technology implementations, digital transformation efforts, IT projects, customer service or experience optimization plans and digital business projects fail is the lack of attention for the essential human component. It's a...
Some tasks executed by banks today that will be handled by customers tomorrow – source AT Kearney – click for PDF

Digital transformation: back-office challenges in retail banking

With a clear focus on the customer experience and new – digital - ways of doing marketing, retail banks have made a significant shift to digitalization or digital transformation. Yet, the innovations mainly revolve...