Tag: digitalization
Digitalization and the human element in digital change
One of the key reasons technology implementations, digital transformation efforts, IT projects, customer service or experience optimization plans and digital business projects fail is the lack of attention for the essential human component.
It's a...
Digital transformation: back-office challenges in retail banking
With a clear focus on the customer experience and new – digital - ways of doing marketing, retail banks have made a significant shift to digitalization or digital transformation. Yet, the innovations mainly revolve...