Tag: customer experience management

Customer experience: emotions, emotions and a word on the brain

Big data, semantic understanding, sentiment analysis, neurobiology, genome research, artificial intelligence, neuromarketing: not a day goes by or amazing new discoveries and advances in any - and often many - of these fields are...

Customer-self service: the assisted and contextual reality

Providing good customer self-service possibilities is a must. We have all the possibilities to enable it, customers want it and with smart technologies we dispose of the potential to make it more creative, relevant...
Enterprise content management concept

Enterprise Content Management in transformation – the disruption of ECM

The Enterprise Content Management (ECM) market is disrupted and evolving from its repository and systems of record heritage to a component of a broader information management reality in which engagement and outcomes (systems of...