- J-P De Clerck
It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if…
It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if…
Enabling great customer experiences and optimizing processes and interactions across all touchpoints in a consistent and human, customer-centric way leads to marketing and business…
According to a report by Aberdeen Group, companies with omni-channel customer care strategies have 91% better year-over-year (YOY) customer retention rates than others. An…
If you occasionally read my posts here or elsewhere, you probably know by now that a consistent and valuable customer experience, a focus on…
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