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Aberdeen is an international intent-based marketing company that collects and analyzes data on buyer behavior across 200+ B2B (Business-to-Business) sectors.

MRO Inventory Optimization - IBM Oniqua acquisition combining AI and IoT capabilities to proactively maintain vital assets

Inside the IBM acquisition of Oniqua: asset optimization with MRO

Acquisition of Maintenance Repair and Operations (MRO) specialist Oniqua enables IBM to expand asset optimization offering in an end-to-end way. Overview. Gathering asset intelligence to enable proactive and predictive maintenance by leveraging IoT and AI...

The future of the contact center (agent)

The opening keynote in the Customer Service Excellence Arena at London's 2014 Customer Contact Expo was titled" SuperAgent 2020: The future of the contact centre". It was presented by Dr. Nicola Millard, Customer Experience Futurologist...
The impact of an omnichannl customer experience program - Aberdeen Group report - PDF

The impact of omnichannel customer experience management

According to a report by Aberdeen Group, companies with omni-channel customer care strategies have 91% better year-over-year (YOY) customer retention rates than others. An omni-channel customer experience management approach doesn't only result in higher...