- J-P De Clerck
Acquisition of Maintenance Repair and Operations (MRO) specialist Oniqua enables IBM to expand asset optimization offering in an end-to-end way. Overview. Gathering asset intelligence…
Aberdeen is an international intent-based marketing company that collects and analyzes data on buyer behavior across 200+ B2B (Business-to-Business) sectors.
Acquisition of Maintenance Repair and Operations (MRO) specialist Oniqua enables IBM to expand asset optimization offering in an end-to-end way. Overview. Gathering asset intelligence…
The opening keynote in the Customer Service Excellence Arena at London’s 2014 Customer Contact Expo was titled” SuperAgent 2020: The future of the contact…
According to a report by Aberdeen Group, companies with omni-channel customer care strategies have 91% better year-over-year (YOY) customer retention rates than others. An…
