Filip Callewaert is the information manager at the Port of Antwerp Authority. He was a speaker at the AIIM Conference 2015 in the US where he presented the very interesting story about "how in big transition projects in organizational development, information management can act as a silent, but most...
Creating business value increasingly equals creating customer value. Customer-centricity isn't a goal anymore, it's the basis. And usefulness is key to achieve it: remember the crucial role of the customer's voice and of intent in a connected customer experience approach. Jay Baer wrote a book about the need to...
One of the crucial aspects of information management is information governance. Robin Woolen, also known as the name of his information governance consulting practice, The Records Guru®, is a globally recognized expert in the field of information governance.
In this interview Robin Woolen looks back at the evolutions regarding information...
