Contact center

A totally disconnected chaos. That's pretty much what the customer service looks like in many major European companies. According to research by BT, conducted in six European countries, customer service fails to deliver in many areas with frustrating customer experiences as a consequence. A remarkable finding: 95% of the surveyed...
support
Despite the increasing investments in CRM , many organizations keep struggling with customer relationship management and customer service in a contact center context. In its latest report, ICT integrator and contact center specialist Dimension Data, found that 63% of surveyed contact centers find it hard to properly train their...