Contact center

People these days want a personal and personalized customer service, and they want to be heard. It’s our jobs to take their input into...
I’ve just been reading an excellent whitepaper, providing new views on customer service, authored by Dr. Nicola J. Millard, Customer Experience Futurologist with BT....
Today we are using all possible channels to provide customer service to our customers. People increasingly demand 24/24 and 7/7. I don’t mind adding...