Contact center

The opening keynote in the Customer Service Excellence Arena at London's 2014 Customer Contact Expo was titled" SuperAgent 2020: The future of the contact...
Customer service and contact center
The contact center and customer service department as key value creators in a changing economy. The role of contact centers (for service) and customer service...
The impact of an omnichannl customer experience program - Aberdeen Group report - PDF
According to a report by Aberdeen Group, companies with omni-channel customer care strategies have 91% better year-over-year (YOY) customer retention rates than others. An...