Contact center

Providing good customer self-service possibilities is a must. We have all the possibilities to enable it, customers want it and with smart technologies we...
Where contact centers are missing the mark with customer care - Ovum
Contact centers are facing numerous challenges as customers become more expecting, display channel-agnostic behavior and use an increasing number of unstructured communication channels and...
Nicola Millard
On April 30th and May 1st, London hosted the second edition of the Social Customer Service Summit. Mission: exploring the convergence of social and...