Everything is connected. It always has been, also beyond the currently "hot" context of technology. When everything is connected, in various degrees and ways, a small change can have a huge consequence, especially within so-called sensitive systems.
It's the well-known butterfly effect. Originating from the field of meteorology, mathematics and...
Business success requires ongoing optimization. Yet, in a connected economy isolated optimization efforts don't cut it.
Ubiquitous optimization requires a customer-centric approach, going beyond silos and having a genuine 360° view on your organization, customers and ecosystem.
Marketing, sales, customer service, IT, collaboration, processes, employees, channels, customer value: it's all connected....
A leaky bucket is not just a computer algorithm or a bucket with holes in it. The concept of leaky buckets is also known in customer experience management, business process optimization and conversion optimization.
Leaky - or leaking - buckets in the latter sense are simply about where we...
