Tag: trust
Do consumers trust retailers more than social networks?
Consumers are said to rely more on the advice of their peers and even social connections than on businesses themselves. However, this doesn't mean they trust the social networks themselves when it comes down...
Generation Now: the demand for real-time customer service
I work fast and hard. But I have learned to prioritize as expectations of people have grown over the years. I used to try answering all emails the same day and starting and finishing...
Customer-centricity and regaining trust essential CRM goals for banks
Atos Origin expertise and the EFMA (European Financial Management & Marketing Association), recently released the results of European research regarding the use of CRM in banks.
The survey found that the Customer Relationship Management...
