Many major brands now use Twitter as a channel for customer support. The transparency of Twitter means that you are either there, engaging and helping users find answers and (hopefully) satisfaction. Or you run...
We’ve all heard horror stories about dad or mom trying to assemble something like a ten speed bike on Christmas Eve for the child and the frustration, mayhem and even unintentional comedy which resulted....
Dave Chaffey wrote a very informative post on online brand reputation management and the tools you can use to get started.
With help from Michael Brewer of Clerestorey, Dave recently posted a comprehensive directory of...
