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Genesys CEO Paul Segre at GForce 15 - via Twitter

Genesys tackles customer service and CX evolutions with marketplace AppFoundry

With customer service and customer experience gaining the attention they deserve (well, the customer really) and the contact center beingĀ  in transformation from the organizational and functional viewpoint amid fast changing technologies and customer...

5 tips and tactics for email marketing success

In a white paper, Silverpop, sums up 5 expert tips and tactics for email marketing success. Email marketing is evolving and in a multi-channel marketing environment and the paper offers advice regarding the use...