Tag: SalesForce.com
Bruce Richardson on the third platform and cloud evolutions
Mobile, social, cloud computing, (Big) data and along with them evolutions regarding the way we work, collaborate and manage information. Trends such as consumerization and the ongoing digitization are just the beginning of what...
Consolidation in the marketing automation space: what about content?
The consolidation in the marketing automation industry keeps shaking up the market. After last year’s series of acquisitions, the latest move is Salesforce.com’s pending acquisition of B2C marketing automation vendor ExactTarget, and at the...
Salesforce.com goes contact center and help desk with Supportforce
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched Supportforce.com.
Most analysts were waiting for the announcement which is fully...
