Tag: SaaS
SaaS remains a key driver of growth in the CRM market
For the past four years, the ‘Software as a Service’ or SaaS model (one of the "layers" of the cloud computing model, along with, for instance PaaS or Platform as a Service, IaaS or...
Salesforce.com goes contact center and help desk with Supportforce
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched Supportforce.com.
Most analysts were waiting for the announcement which is fully...
